Travel Required: Yes
The purpose of the Premier Field Engineer (PFE) position is to provide Microsoft customers with reliable technical solutions to the complex integration problems associated with business solutions built on the Microsoft platform. The PFE Team supports a diverse variety of technical solutions built with Microsoft technology and products.
The position requires you to go onsite to a customer location and help in the root cause analysis and resolution. PFE also delivers proactive Health Checks (HC) and advisory assistance. This involves sharing MS best practices and analyzing the customer environment and setup against the best practices. The role also requires some amount of workshop delivery to Premier customers. You will manage critical customer escalations by maintaining clearly documented action plans, clear and consistent communication and documentation.
Candidates must have exceptional customer service, problem solving, and communication skills, and the ability to work in a team environment. Must have sufficient technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals. Must possess the ability to work with minimal supervision and operate as a self-contained business unit within the PFE team. Must have the ability to work independently and as part of a team.
Educational Qualification and Experience:
The ideal candidate will have a B.E degree or equivalent. The candidate should have 3 to 5 years product support experience or the equivalent in work experience. MCDBA, MCSD, MCAD, or other applicable advanced certification is strongly preferred.
The PFE position requires a long list of technology experience or demonstrated understanding of these technologies. The ideal PFE skill set is grounded in a solid understanding of the Microsoft Windows platform. From this foundation, the PFE position is exposed to many technologies.
Prior knowledge and experience in the following disciplines is required: SQL Server 2005/2008 relational engine, T-SQL scripting, MDX, Analysis Services, Reporting Services, Integration Services, data access technologies. Hands-on experience with troubleshooting performance issues using tools such as Profiler / Blocking scripts / Performance Monitor etc. is highly recommended. The candidate must be totally proficient with basic database administration activities such as disaster recovery, replication, configuration etc. The candidate must also be aware or have hands-on experience with SQL Server in a clustered environment. Experience with complex replication / mirroring topologies is desired.
Knowledge in .Net Framework 2.0/3.0/3.5, ASP.Net, and IIS 6.0/7.0 is an added advantage.
Candidates must possess current passport or be able to obtain passport within 60 days of hire. This job would require you to travel and at times will require 24x7 availability.
Mail me at rahulso AT microsoft DOT come if you are interested.